Shipping policy

Shipping Policy

Ollura — Effective as of July 21, 2026

Thanks for shopping with Ollura. Here's how we handle processing, shipping, and delivering your orders.

1. Where We Deliver

Ollura currently ships to:

- United States
- United Kingdom
- Canada
- Australia
- New Zealand

Don't see your country listed? Email support@shopollura.com and we'll check if we can make it work.

2. Processing Time

Orders are processed within 1–2 business days of being placed. We don't process or ship on weekends or public holidays.

During busy periods, processing might take a bit longer. We'll email you if there's a significant delay.

3. Shipping Costs

Standard shipping is free on every order.

Want it faster? Paid expedited shipping is available at checkout, with the cost calculated based on your location and chosen speed.

4. Delivery Times

Estimated delivery windows vary by destination and start once your order ships (after the 1–2 day processing period):

- United States: 3–7 business days
- Canada: 5–10 business days
- United Kingdom: 5–10 business days
- Australia: 7–14 business days
- New Zealand: 7–14 business days

These are estimates, not guarantees. Actual delivery can shift due to carrier delays, customs, weather, or other things outside our control.

5. Tracking Your Order

Once your order ships, you'll get a confirmation email with a tracking number so you can follow its progress with the carrier. Tracking info can take 24–48 hours to update after you receive the number.

6. Customs and International Fees

Orders shipped to the United Kingdom, Australia, and New Zealand may be subject to import duties, taxes, or customs fees set by the destination country. These costs are the customer's responsibility and aren't included in the item price or shipping fee. Ollura has no control over these charges and can't predict their amount — check with your local customs office before ordering if you're unsure.

7. Shipping Address Errors

Double-check your address at checkout — Ollura isn't responsible for orders sent to an incorrect address you provided. Spot a mistake right after ordering? Email support@shopollura.com immediately. We'll try to fix it before the order ships, but can't guarantee changes once processing has started.

8. Lost, Delayed, or Damaged Packages

If tracking shows your package delivered but it never arrived, or it seems lost, delayed, or damaged in transit, email support@shopollura.com with your order number so we can help and file a carrier claim if needed.

9. Split Shipments

Some orders ship in multiple packages — for example, if items come from different locations. If that happens, you'll get separate tracking numbers for each shipment at no extra cost.

10. Contact Us

Questions about shipping? Reach us here:

Ollura — shopollura.com — Email: support@shopollura.com