Refund policy

Refund & Returns Guidelines
Ollura — Effective as of July 21, 2026

Your satisfaction matters to us at Ollura. If something about your purchase isn't quite right, we're ready to make it right.

1. Eligibility for Returns

Items can be sent back within 30 days from the date they were delivered, provided they meet the following criteria:

  • Not used, and still in the condition it arrived in
  • Packaged in its original materials
  • Paired with proof of purchase (this can be your order number, a receipt, or a confirmation email)

Some products don't qualify for return, such as:

  • Items sold as final sale or clearance
  • Gift cards
  • Custom or personalized orders
  • Products labeled non-returnable at checkout

2. Starting the Return Process

Reach out to our team at support@shopollura.com with your order number and a short explanation of why you're returning the item. We'll follow up with instructions and a prepaid shipping label.

There's no cost to you for return shipping — Ollura absorbs this expense for every qualifying return.

Important: hold off on mailing anything back until you've heard from us. Unauthorized returns run the risk of being turned away.

3. How Refunds Work

After your returned item arrives and gets inspected, we'll let you know whether it's been approved or declined for a refund.

  • Approved refunds go back to the payment method used originally.
  • Give it 5–10 business days for the funds to show up, though this can shift depending on your bank or card provider.
  • Original shipping costs won't be refunded unless the item arrived damaged, defective, or wrong.

4. Wrong, Broken, or Faulty Items

Got something damaged, defective, or different from what you ordered? Let us know within 30 days of delivery — email support@shopollura.com with your order number and a picture showing the problem. We'll set up a free return and give you the option of a full refund or a replacement.

5. Refund Delays

No refund showing up yet? Start by double-checking your bank account, then reach out to your card issuer or bank, since processing can take time on their end. Still nothing after that? Contact us at support@shopollura.com.

6. On Exchanges

Direct swaps aren't something we currently offer. Need a different color, size, or product? Send the original back for a refund and place a fresh order for what you want.

7. Get in Touch

Questions about this policy? We're here:
Ollura — shopollura.com | Email: support@shopollura.com